One of our clients is a leading U.S. airline and when the Coronavirus hit, they needed our help. The airline has had to manage a massive number of flight and ticket cancellations, refunds, and postponements. The impact on their systems has been significant, slowing them down and making the load unmanageable.
Airline offices across the country are facing huge volumes of requests for rescheduling and cancellations:
Airline offices across the country have faced huge volumes of requests for changes across multiple contact channels, including online queues, calls, email messages, and more. Repetitive manual tasks led to errors and were compounded by staff shortages, resulting in significant backlogs. A quick change-management system was needed support the installed SAP application. Our client approached Jiffy.ai to help them automate the process.
A single bot alone can handle up to 10,000 transactions per day.
In less than a week’s time, thousands of hours of backlog were automated:
Jiffy.ai successfully updated their ticketing processes in order to significantly reduce manual intervention by automating and monitoring the downstream processing of:
• outbound requests
• return requests
• coupon and price management
“We are very grateful for your heroic efforts. You are helping us to make our [Jiffy.ai] program a success and help us deliver value to our customers. This is especially critical for us at this uncertain time.” Manager, Robotic Process Automation at a leading U.S.-based airline
© 2020 Paanini Inc. Jiffy.ai is the trademark of Paanini Inc. All Rights Reserved.