Robotic Process Automation for Travel

New trends and new destinations zoom in and out, faster than you can say ‘bucket list’. Increased global connectivity, volatile pricing, and social media trigger-happy customers make the travel industry among the most complex to manage. With RPA, some of these complexities can be automated.

Managing Through Disruption: How Automation Helped a Leading Airline

One of our clients is a leading U.S. airline and when the Coronavirus hit, they needed our help. The airline has had to manage a massive number of flight and ticket cancellations, refunds, and postponements. The impact on their systems has been significant, slowing them down and making the load unmanageable.

Jiffy.ai Slicing a Gordian knot

Once considered a luxury, travel is a now a staple ingredient of the millennial and post-millennial lifestyles. Yet, travel management — booking tickets, making changes, sharing documents — still remains in the pre-Internet age. Most travel companies today function in a frenetic, high-transaction environment of processes and paperwork that doesn’t allow much time to focus on the customer.

JiffyRPA can help with that!

Processes Jiffy.ai can automate

Ticketing

Understanding customer preferences, presenting options, booking tickets based on their confirmation.

Schedule changes

Calculating and adding charges to customer’s bookings.

IRROPS

Predicting irregular operations based on trends, managing circumstances and informing customers of any changes.

Cancellations and exchanges

Accepting cancellation and change requests, calculating applicable charges, triggering refunds, and performing reschedules.

Refunds

MIS and analytics

Extracting information from across systems and building custom dashboards in real-time.

Invoicing

Triggering invoices for all bookings, extracting data and processing vendor invoices, triggering payments and notifying stakeholders.

Ticketing

Understanding customer preferences, presenting options, booking tickets based on their confirmation.

Schedule changes

Calculating and adding charges to customer’s bookings.

IRROPS

Predicting irregular operations based on trends, managing circumstances and informing customers of any changes.

Cancellations and exchanges

Accepting cancellation and change requests, calculating applicable charges, triggering refunds, and performing reschedules.

Refunds

MIS and analytics

Extracting information from across systems and building custom dashboards in real-time.

Invoicing

Triggering invoices for all bookings, extracting data and processing vendor invoices, triggering payments and notifying stakeholders.

INDIA

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US

691 S MILPITAS BLVD
MILPITAS
CA 95035, US
PHONE: +1 6466520764