Our client, one of the largest automobile manufacturers in the world, needed to automate their finance and accounting processes. Automating invoice processing in a centralized manner was becoming extremely complex for them due to the huge monthly volumes, varying formats, and business rules specific to different supplier types. They were depending on manual Accounts Payable execution, making the process time-consuming and error prone. With increasing invoice volumes from global vendors, the F&A team was unable to meet processing timelines. Fragile Robotic Process Automation solutions were not helping them to meet the demands of scale as expected.
Since most RPA solutions are rule-based, they do not fare well with complex processes or unstructured data, which our client had to deal with every day, increasing day by day. Problems arose whenever:
- New vendors were added to the system
- Invoices arrived in a new format
- Invoices were delivered in a different format
- An existing supplier's status changed
These meant extensive changes to the invoice template. This was a continuous process and a maintenance nightmare. Since the client worked with over 6,000 suppliers, the range of invoice formats to be covered was huge and they were looking to integrate an automation solution to process at least 70% of the invoices, but this was getting complicated due to the new invoice formats that came in regularly as they expanded their global business operations.