Automation Unites Telecoms’ Digital Transformation
How fast can you innovate? How quickly can your business pivot when markets suddenly shift? Your answers depend on how well your company manages digital transformation. Offerings and business processes must be supported by true end-to-end automation in the telecom industry. More than conventional RPA, our AUTOMATE platform delivers no code/low code process automations that leverage advanced technologies like telecom RPA, artificial intelligence, machine learning, and natural language processing.
Telecom Automation Solutions
Advanced Automation Delivers Digital Transformation
Smart cities, 5G, edge computing, and dynamic industry sectors require advanced end-to-end automation in telecommunications’ digital transformation solutions. High connectivity is the basis for growth, which makes telecoms the lifeblood of every enterprise and each community they serve. Use AUTOMATE to build digital processes that help you predict peak loads, traffic, and preventative maintenance.
Automation in the Telecom Industry Delivers on Increasing Customer Expectations
A borderless economy and a virtual world demand a proliferation of consumer experiences. Over-the-top apps such as video chat, collaboration tools, and omnichannel customer care from a hybrid workforce makes predictable telecom connectivity more vital than ever. AUTOMATE creates workflows and processes with built-in artificial intelligence, natural language processing and machine learning for advanced RPA in telecom. These advanced technologies keep you in front of problems that can impact your network’s speed and reliability.
The Next Frontier: Automate Security
Personal connectivity and proliferated IoT devices have made fraud detection and security the next telecom frontier. Create workflows in AUTOMATE that use telecom RPA, AI and machine learning to monitor alarms and events. These advanced technologies support home- and office-based workforces so that you can quickly discover where problems originate, troubleshoot nearly every alert, and stay in front of network issues.
Telecom Automation Improves Customer Service and Onboarding
Onboarding often requires more than 100 steps, but your customers demand a simple and seamless buyer’s journey. Use AUTOMATE to create digital processes that help service desks and customer care centers improve their performance with better analytics. Automation embedded with advanced AI and machine learning can move your customers through most onboarding and service tasks quickly and correctly. In the meantime, your human service force uses entirely new skill sets to resolve the complex problems that can make or break customer relationships.
Improve Complex Processes with AUTOMATE
The JIFFY.ai AUTOMATE platform provides end-to-end automation in the telecom industry to effectively improve your business.
Service Ticket
Ticketing process without human intervention. Our automated service ticket intelligence solution uses machine learning to diagnose and fix most problems.
Predictive Analytics
Use your data to predict hardware failures and software crashes. Deploy proactive repairs to avoid service outages and maintain your uptime SLAs.
Maintain Connectivity/Uptime
Quickly and accurately validate alarms. Rapidly discover where the trouble originates and automatically resolve nearly every alert.
Call Routing
Telecom RPA, machine learning and AI move calls and data packets, maintain high quality audio and assure correct routing.
Customer Onboarding
Automate onboarding and KYC functions. Collect data at initial contact, create accounts, manage payments, and update databases.
Billing Cycles
Create invoices, access payment centers, process payments, update customer records, and produce receipts.
Office Automation Improves Telecom Customer Support Help Desks
The pressure on telecom networks increased when COVID-19 forced a telecom’s global workforce to work from home. Help desk teams struggled with customer inquiry volumes. JIFFY.ai Automate was the answer to improving their help desk operations and increasing agents’ efficiency by 30%.
READ MORECustomers Speak
Tamra Butler, RPA Manager
Southwest Airlines
Mah Johnson
International Organisation (Public Health), Malaysia
RPA Manager
Leading US Airline
Managing Director, Business Transformation
Leading US Airline
