Advanced Automation Delivers Digital Transformation

Smart cities, 5G, edge computing, and dynamic industry sectors require advanced end-to-end automation from telecom’s digital transformation solutions. High connectivity is the basis for growth, which makes telecoms the lifeblood of every enterprise and each community they serve. Predictive analytics for peak loads, traffic, and preventative maintenance are sweet spots for advanced automation and AI.

Deliver on Increasing Customer Expectations

A borderless economy and a virtual world demand a proliferation of consumer experiences. Over-the-top apps such as video chat, collaboration tools, and omnichannel customer care from a hybrid workforce makes predictable telecom connectivity more vital than ever. Workflows, processes, and tools must be embedded with artificial intelligence, natural language processing and machine learning. These advanced technologies keep you in front of problems that can impact your network’s speed and reliability.

The Next Frontier: Automate Security

Personal connectivity and proliferated IoT devices have made fraud detection and security the next telecom frontier. Automated workflows that monitor alarms and events scale up to these tasks when you embed them with artificial intelligence and machine learning. These advanced technologies support your home- and office-based workforce so that you can quickly discover where the problems originate, troubleshoot nearly every alert, and stay in front of network issues.

Improve Customer Service and Onboarding

Onboarding often requires more than 100 steps, but your customers demand a simple and seamless buyer’s journey. Service desks and customer care centers perform better with predictive analytics. Automation embedded with advanced AI and machine learning can move your customers through most onboarding and service tasks quickly and correctly. In the meantime, your human service force uses entirely new skill sets to resolve the complex problems that can make or break a customer relationship.

Service Ticket

Ticketing process without human intervention. Automatically diagnose and fix most problems. Machine learning technology gets smarter with each interaction. Learn more.

Predictive Analytics

Use your data to predict hardware failures and software crashes. Deploy proactive repairs to avoid service outages and maintain your uptime SLAs.

Maintain Connectivity/Uptime

Quickly and accurately validate alarms. Rapidly discover where the trouble originates and automatically resolve nearly every alert.

Call Routing

Machine learning and AI move calls and data packets, maintain high quality audio and assure correct routing.

Customer Onboarding

Automate onboarding and KYC functions. Collect data at initial contact, create accounts, manage payments, and update databases.

Billing Cycles

Create invoices, access payment centers, process payments, update customer records, and produce receipts.

Beyond Robotic Process Automation

Conventional robotic process automation solutions require up-front investments, long development cycles, and an “automation” that produces far too many exceptions that require human intervention. World class enterprises solve this problem with advanced technology like artificial intelligence and machine learning.

Rapid, Effective, Scalable

Low-code automations make rapid development and deployment a reality. Reserve human involvement in your automated workflow for high-value decisions, and enable your workforce to focus on growth. Your return on investment improves when you when you reuse your solutions for similar processes.

Low Total Cost of Ownership

No up-front investment required.’s volume-based subscription bolsters your ROI case and allows you to forecast expenses. HyperApps lower your total cost of ownership, which enables you to invest into the rest of your business.

AI That Meets Customer Expectations

Legacy telecom providers that transformed their workflows with artificial intelligence are not your only threat. Startups design their business processes around technologies such as artificial intelligence, machine learning and natural language processing. These competitors capture advantages in capabilities that your customers expect, such as speed, agility, and accuracy. These new leaders are well-positioned to take advantage of the next technological iteration.

Automate Your Employee Experience

Your growth prospects depend as much on your employees as your business model. The millennial and Gen Z cohorts consider a digital work environment to be table stakes. Digital natives expect to use automated tools to engage back-office functions, as well as to perform customer-facing responsibilities. Automation reduces employee turnover and enables your workforce to focus creative energy on solutions that grow your business.

Digital Transformation and Continuous Improvement

Workflows that require input from several data or process silos are sweet spots for automation and artificial intelligence. End-to-end process automation makes your enterprise more resilient and returns measurable workflow improvements. Best of all, intelligent automations work on top of existing systems: No need to “rip and tear” or overhaul existing infrastructure.

Clients Speak has the ability to process complex PDFs, work with legacy systems, comply with our software security needs, and are a good partner.

Tamra Butler, RPA Manager

Southwest Airlines really helped us take away heavy year-end workload and let us focus on year closing activity.

Mah Johnson

International Organisation (Public Health), Malaysia

(The team) went above and beyond to turn (our) automation around in such a short time. On behalf of [our company], we are very grateful for your heroic efforts. You are helping us to make our Automate program a success and help us deliver value to our customers. This is especially critical for us at this uncertain (COVID) time.

RPA Manager

Leading US Airline

Thank you for all your heroic efforts over the last few months. We have together made a ton of progress! We thank you for your dedication, hard work, long hours, and partnership in this RPA journey!

Managing Director, Business Transformation

Leading US Airline

Take your digital transformation beyond the edge.